Privacy Policy
SkyDeck is made by SkyDeck Sim Labs ("we"). This page says what personal information we handle when you buy and use SkyDeck, and what we do not collect. Questions: support@skydecksimlabs.com.
The short version
- The SkyDeck app runs on your computer. Your flight data, panels and settings stay on your computer. We never receive them.
- The app has no analytics, no crash reporting and no advertising.
- The only time the app contacts our server is to check your licence key.
What we collect, and why
When you buy. Our payment provider, Paddle, sells SkyDeck to you as the merchant of record. Paddle collects your payment details, name, billing address and email, and handles tax. We never see your card number. Paddle's own privacy policy applies to what it collects. We receive from Paddle: your email address, a customer and transaction reference, and the price and currency paid. We use these to create your licence key, email it to you, give you support, and process a refund.
When you activate. The app sends our licence server your licence key and a machine identifier made for your computer. The server stores a one-way hash of the key (never the key itself), a short hint so we can find your key in support, which computers have activated, and the first and last time each was seen. We use this to enforce the number of computers your licence allows. Your IP address is processed by our hosting provider, Cloudflare, to deliver the request; we do not store it in our licence records.
If you use a referral code. We record which referral code was used on the sale so the referrer can be credited. The referrer sees the amount credited, not your name or email.
If you write to us. We keep your message and our reply so we can help you.
What we do not collect
We do not collect your flight data, aircraft, location, simulator, panel layouts, files, or how you use the app.
Who we share it with
- Paddle, to take payment and handle tax and refunds.
- Cloudflare, which hosts our website, downloads and licence server.
- Resend, to email your licence key.
We do not sell personal information. We disclose it where the law requires.
How long we keep it
We keep licence and purchase records for as long as your licence exists and afterwards as needed for tax, accounting, refunds and disputes (generally up to 7 years). Temporary technical records (webhook ids, rate-limit counters) are deleted automatically within days.
Your rights
Depending on where you live, you may ask us to see, correct, export or delete the personal information we hold about you, or object to how we use it. Email us at the address above. We will answer within 30 days. We may have to keep some records the law requires. You can also complain to your local data protection authority.
Where data is processed
Paddle and Cloudflare operate worldwide, so your information may be processed outside your country.
Security
Licence keys are stored only as hashes, licence tokens are digitally signed, and administrative actions are logged. No system is perfectly secure.
Children
SkyDeck is not directed at children under 13 (or the age set by local law), and we do not knowingly collect their information.
Changes
If we change this policy we will update the date above and, for material changes, tell buyers by email.