Refund Policy
We want you to be happy with SkyDeck. If it does not work for you, you can have your money back within 14 days of purchase, no questions asked. This applies to every SkyDeck purchase.
How to ask
Email support@skydecksimlabs.com from the address you bought with, or give us your order number. We will approve a valid request within a few business days. Paddle, our payment provider and merchant of record, sends the money back to your original payment method; your bank may take several more days to show it.
What happens to your licence
When a refund is issued, your licence key is switched off. Computers already activated will stop unlocking SkyDeck the next time they check in, or when the offline grace period ends.
After the window
After 14 days we can still help if the software has a fault we cannot fix, and we will consider refunds case by case. Nothing here limits rights you have under the law where you live, including any statutory right to cancel or to a refund (for example, the right to cancel that some countries give consumers). Paddle may also apply its own buyer refund rules.
Contact
SkyDeck Sim Labs · support@skydecksimlabs.com